Customer Overview
A trusted manufacturer operates a case
packer integral to their production line.
Ensuring consistent performance of
this equipment is critical to maintaining
their operational efficiency and meeting
production timelines.
The Challenge
The customer required immediate expert support to address operational inconsistencies and ensure the equipment was fully optimized for their upcoming production schedule.
Results/Benefits
The Tishma Controls Engineer successfully identified and resolved the issue through remote diagnostics. The case packer was restored to full operational status, enabling the customer to resume production without further delays and meet their scheduled commitments.
Conclusion
Tishma’s responsive and expert technical support ensured that the manufacturers
production line was restored efficiently. This solution reinforced Tishma’s commitment to delivering reliable service and maintaining high levels of customer satisfaction.
IPG is owned by Clearlake Capital Group, a certified minority-owned business enterprise (MBE).
Proposed Solutions
Tishma’s technical team engaged one of their Control Engineers to provide remote support by accessing the equipment’s PLC (Programmable Logic Controller). The engineer performed a comprehensive diagnostic analysis of the machine’s control system. The focus was on identifying the root cause of the issue and implementing a solution to restore the machine’s functionality and ensure seamless operation.
